1. The Childcare Company is acting as an employment agent and will find or seek to find babysitters for families who subscribe to their babysitting service.
  2. Membership fee. The membership fee is £10 per quarter. The initial fee will be taken from your credit/debit card and subsequent payments will be deducted automatically until you give notice to cease membership.
  3. Booking fee. There is a non-refundable £6 booking fee each time a babysitter is arranged.
  4. Babysitting rates. All bookings are for a minimum of 3 hours and you pay the sitter for any fractions of an hour rounded up to the next half an hour. Your sitter will have her own transport so there are no additional travel costs. Hourly rates are 10 an hour before and after midnight.
  5. Refunds. If we are unable to find you a babysitter we will refund you a proportion of your membership fee for the times we are unable to meet your needs. For example, if you request ten babysitters during a quarter and we fail to find one you will be refunded 1/10th of your quarterly subscription fee. In this way you don’t pay for anything you don’t get.
  6. All babysitters must be re-booked and re-engaged through The Childcare Company. In the event of a family using a babysitter introduced by The Childcare Company directly, or passing the details of a sitter to third parties, the family will be responsible for any associated loss of agency earnings and the family membership will be cancelled.
  7. Short notice bookings. A short notice booking is one that is made within 48 hours of the time the babysitter is required. We will endeavour to fulfil a short notice booking, but you will not be entitled to a refund as described above in the event that we fail to do so.
  8. Cancellations. If you need to cancel a booking please advise us as soon as you can to avoid inconveniencing the babysitter. If you need to cancel outside of office hours, then you must call the babysitter directly. In the event of a cancellation, there is no refund of the booking fee. In the event of a babysitter being cancelled upon arrival, then you will need to pay the going rate for a 3-hour period.